Shipping policy

🚚 FREE Express Worldwide Shipping on All Orders

LeatherGear proudly offers FREE express worldwide shipping on every order — no minimum required.
(Note: We currently do not ship to Russia & Brazil due to logistic restrictions.)

🕒 Order Processing Time

Standard orders: Processed within 5–7 business days
Custom orders: Allow up to 2 weeks for tailoring
Orders placed on Sundays or national holidays are processed on the next business day

You will be notified via email if there’s any delay in processing from our side.

🧾 Order Changes or Shipping Address Updates

You may update your order or shipping details (e.g., size, address) before dispatch.
Once your order is dispatched, changes are no longer possible — you’ll need to receive the item and follow the return process if needed.

📦 Packaging & Delivery

Orders are shipped in 100% discreet, plain packaging
Each shipment is insured against damage or loss
A signature is required upon delivery
Shipped via premium express couriers: DHL, FedEx, UPS, Skynet, etc.
We choose the most efficient courier based on your delivery location
We do not ship to P.O Boxes, Pack Stations, or Postfiliale addresses.

If an item is out of stock in our UK warehouse, it will ship directly from our main Workshop in Pakistan with no change to delivery time.

🌍 Shipping Destinations

We ship to all countries worldwide except Russia & Brazil, due to logistical limitations.

💰 Duties, VAT & Import Fees

All prices include VAT and General Sales Taxes
However, orders may still be subject to customs duties or import taxes in the destination country
These charges (if any) are the customer’s responsibility
We always declare the value of parcel as low as legally possible to help reduce customs fees

Please check with your local customs office for more information.

🔎 Tracking Your Order

Once your order is dispatched, you'll receive an email or SMS with a tracking number.
Check your junk/spam folder if you don’t see it.

You can also check your order anytime on our Track & Trace page.

📬 Customer Responsibilities During Delivery

Once the parcel is dispatched:

It is the customer's responsibility to follow up with the courier using the tracking number
If the courier places the order on hold, or you miss delivery, contact the courier to reschedule

We cannot reschedule delivery or change the address after dispatch.
If changes are required, please contact the courier directly.

❌ Refused or Undeliverable Orders

If the customer refuses to accept delivery, a 50% fee will be deducted from your order total to cover delivery/return expenses.

📧 Need Help?

For shipping questions, delivery assistance, or courier updates, contact us at:
📩 info@myleathergear.com