Frequently Asked Questions

For a limited time, LeatherGear is offering FREE Express World Wide Shipping on all orders (Except Russia)

• This offer is only available online at www.myleathergear.com 
• This offer is limited and may be amended or withdrawn at any time.
• Your parcel will be sent via standard shipping (DHL/FedEx/UPS) in discreet packaging.
• Unfortunately, we cannot ship to PO Boxes, Pack Stations or Postfiliale.

For more details please read Shipping Policies

Processing time of each order is 5-7 business days, for Custom orders allow up to 2 weeks

Once your order has been processed in our warehouse, you will receive an email with the tracking number. 

Visit our website and click the Track&Trace at the home page on the main menu. Enter your email and order number to get info about your order.

To get current updates please follow up with the respective courier company. 

If you require assistance with your order we are here to help! 

For customer service or questions about your order or our products, you can send us an
email at info@myleathergear.com 

Many of our customers have questions about what effect the Coronavirus (Covid-19) will have on delivery times for international orders and shipments. You can find regularly updated information about the current status from our shipping partners using these links:

FedEx: https://www.fedex.com/en-us/service-alerts.html 

DHL: https://www.logistics.dhl/global-en/home/global-news-alerts/global-messages/coronavirus.html 

Once your parcel is shipped from our warehouse, please use the Track&Trace link to follow the progress of your parcel, and monitor for any changes or delays to your shipment.

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

If you have any concerns or questions about the Coronavirus (Covid-19) you should check with you local authorities. More information can be found here on the World Health Organization’s website (W.H.O.) https://www.who.int/news-room/q-a-detail/q-a-coronaviruses 

LeatherGear guarantees the quality of all its products for up to 2 years and offers 15 Days Money Back return policy after the purchase date for defects in material or craftsmanship.

Any returns due to defects/complaints will be replaced/credited by LeatherGear if the return is caused by defects in material and/or craftsmanship. LeatherGear will not accept/replace/credit returns which are caused by improper use or mishandling, normal wear and tear and/or unacceptable storage and/or maintenance of the disputed item. Should goods be faulty in materials or craftsmanship,
please notify us at info@myleathergear.com and return it immediately (unused) for exchange or refund.
Please read our Refund policy for more details.

LeatherGear wants you to be satisfied with your purchase.

We have a 15-day return policy (Money Back Guarantee), which means you have 15 days after receiving your item to request a return. So buy with confidence!!

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@myleathergear.com we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@myleathergear.com  

Please note incase of return buyer will bear the shipping charges.
Please read our Refund policy for more details.

However, Once you have placed the orders, you cannot change it and it will only be returned after it has been delivered to you. In order to send the products back to us, kindly follow all of the conditions listed in our refund policy so that we may process your exchange request. 

VAT & General Taxes are Included in the Price but Item may be subject to import taxes, customs duties, and/or fees imposed by the destination country (Payable by customer).

These charges will typically be due once the shipped goods arrive at the country of destination. Contact your local authorities for more information.

As we are operating with a mission of providing quality leather products to our prestigious customers at a very affordable price, we don’t operate any physical outlets and sell exclusively through our online store which gives us the advantage of having lower costs.

If you are not sure about your exact Size Or your measurements are not listed in the Size chart please choose CUSTOM option and send your accurate measurements with order number to: info@myleathergear.com

Since a good fitting is so important, we always advice to take accurate measurements of yourself. Please see Size chart for details.

If you are having a problem with the checkout or payment of your order we are here to help!

First steps, we always recommend you clear your browser cookies, see Managing Cookies above. Then close your browser, and try again (this works 95% of the time!)

Some customers are unable to complete their orders. To assist you further we will need the following information about your order:

• The items (Name, SKU), Quantity, Size/Color, etc.
• Your shipping address
• Best contact phone number

and then:

send us an email at: info@myleathergear.com

We will be in touch with you by email, and send your order confirmation. Please check to make sure all details are correct (items, shipping address, etc). 

You will also receive an email with your secure payment link. Your can then choose from several familiar payment options including Visa, Mastercard, Paypal, etc.

When your order is processed and leaves our warehouse, you will be sent your tracking number.

If you have a registered account with LeatherGear you can sign in and view your order details and status online. Click the Track&Trace at the home page main menu.

Wholesale customers please email us at info@myleathergear.com for more information. 

Click on ‘login’ icon on the top right part of the web shop. Under ‘Sign in’ button you can find the ‘Create Account’ option. Or you can find "Create Account" option from side bar menu directly.

Wholesale customers can send us email at info@myleathergear.com