Frequently Asked Questions

For a limited time, Leather Gear is offering FREE Express Worldwide Shipping on all orders (excluding Russia & Brazil).

• This offer is available exclusively online at www.myleathergear.com
• It is limited-time only and may be amended or withdrawn at any time.
• Orders are shipped via standard express carriers such as DHL, FedEx, or UPS in discreet packaging.
• Please note: We do not ship to PO Boxes, Pack Stations, or Postfiliale addresses.

For full details, please refer to our Shipping Policies.

Once your order is placed, our standard processing time is 5-7 business days. For custom-made orders, please allow up to 2 weeks for production.

As soon as your order has been processed and dispatched from our warehouse, you’ll receive an email with your tracking number.

To track your order:

• Visit our website and click on the Track&Trace link in the main menu.
• Enter your email address and order number to view your order status.

For the most up-to-date tracking info, we recommend following up directly with the courier company using your tracking number.

Need help?
We’re here for you! Contact our customer service at 📧 info@myleathergear.com with any questions or concerns about your order or our products.

Yes — a 10% restocking fee applies to all returned items (refund requests) to cover handling, inspection, and repackaging costs.

💡 However, there is no restocking fee for exchanges or replacements due to sizing issues, faults, or defects. We’re happy to help you get the perfect fit!

Return shipping costs are the buyer’s responsibility.
Please review our full Refund Policy for detailed terms and conditions.

If you have any questions, feel free to reach out to us at 📧 info@myleathergear.com.

At LeatherGear, we proudly stand behind the quality of our products with a 2-year craftsmanship guarantee and a 15-day easy return policy from the date of delivery for any defects in material or workmanship.

✅ If your item has a manufacturing defect, we’ll replace or credit it — no questions asked.

❌ However, we do not accept returns due to:

• Improper use or mishandling
• Normal wear and tear
• Incorrect storage or poor maintenance

If you believe your product is faulty due to material or craftsmanship, please contact us at 📧 info@myleathergear.com and return the unused item for an exchange or refund.

For more details, please see our Refund Policy.

At LeatherGear, your satisfaction is our priority. That’s why we offer a 15-day easy return policy — giving you peace of mind and confidence when you shop with us.

You have 15 days from the date of delivery to request a return.

✅ Return Eligibility:

• The item must be unused, in original condition, and sent back in its original packaging.
• A receipt or proof of purchase is required.

🔁 How to Start a Return:

Email us at 📧 info@myleathergear.com to request a return.
We'll provide you with the return shipping address and instructions based on your location.
Please do not send items back without contacting us first — unauthorized returns will not be accepted.

📌 Important Notes:

• Returns for a refund are subject to a 10% restocking fee.
• Exchanges or replacements are free of restocking charges.
• Return shipping costs are the buyer’s responsibility.
• Orders cannot be changed once shipped. They must be received first and then returned under our return policy guidelines.
• Incase of refusal to accept the parcel, 50% of the order's amount will be detucted as return customs duties, transport and restocking charges.

Be sure to follow all return conditions as outlined in our Refund Policy to ensure smooth processing.

For any questions or concerns, we’re happy to help at info@myleathergear.com.

VAT and general sales taxes are already included in the price shown on our website.

However, your order may still be subject to import taxes, customs duties, and/or local fees imposed by your country upon arrival. These charges are the responsibility of the customer and must be paid separately at delivery.

We do our best to help by declaring the value of goods as low as possible to reduce potential duties, but we have no control over the final decision of your country’s customs office.

For accurate information on import charges in your region, please contact your local customs authority.

Currently, LeatherGear operates exclusively online, allowing us to offer premium handcrafted leather fetishwear at affordable prices by eliminating the overhead of physical retail spaces.

However, we’re working on launching a try-on facility at our Germany warehouse, which will allow select customers to experience our products in person. Stay tuned — updates will be announced on our website and social channels soon!

In the meantime, shop confidently knowing we offer a 15-day return and exchange policy for a worry-free experience.

The only sizing issue we commonly see is with leather pants and shorts, as sizing standards vary across countries. For other items like shirts, vests, and jackets, the sizes are more universal — simply select the size you usually wear.

👉 For pants and shorts, it’s important to measure accurately, as leather fits best when tailored to your body.

✅ Here's how:

• Use a tailor’s measuring tape to measure your lower waist (upper hips) directly on bare skin, with a tight fit.
• The measurement in inches is your actual leather pants size.

❗Not sure or don't see your size in the chart?

• Choose the CUSTOM option on the product page.
• Email your accurate measurements and order number to 📧 info@myleathergear.com — we’ll create a tailor-fit piece that hugs your body perfectly.

🔍 See our full Sizing Guide for step-by-step measuring instructions and required measurement details.

If you're experiencing any issues during checkout or payment, we're here to help!

✅ First step: Clear your browser cookies and cache, then close and reopen your browser — this resolves most issues 95% of the time.

If the problem continues, please send us the following details so we can assist you directly:

• The product(s) you'd like to order — including name, link, quantity, size, and color.
• Your full shipping address.
• A contact phone number in case we need to follow up.

📧 Email everything to: info@myleathergear.com

Once we receive your details:

• We’ll confirm your order by email so you can review everything (items, sizing, address).
• You’ll receive a secure payment link with options like Visa, Mastercard, PayPal, and more.
• After your order is processed and shipped, we’ll send you a tracking number to monitor delivery.

🔍 Already have a registered account?

• Sign in and click Track & Trace on our homepage menu to view your order status.

For wholesale inquiries, email us directly at 📧 info@myleathergear.com

Creating an account is easy and helps you track orders, manage returns, and save your details for faster checkout.

1. Click the “Login” icon at the top right of our website.
2. Below the “Sign In” button, click on “Create Account”.
3. Alternatively, you can find the “Create Account” option in the sidebar menu if using on mobile phone.

Having trouble? Just email us at 📧 info@myleathergear.com — we’ll get you set up quickly.